You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below:
NHS England » You and your general practice – English
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour and may be asked to leave the practice premises. In extreme circumstances the police will be called. We may exercise our right to take action to have the person removed, immediately if necessary, from our list of patients.
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