In this charter we are stating those rights to which our patients are entitled and the standard of care they can expect to receive from the practice.
The practice team strives to provide high quality patient care based on carefully evaluated and monitored ethical practices and professional standards. We strive to ensure co-ordination of services with good communication in the practice and in liaison with hospitals and other associated agencies. We seek to ensure patient safety at all times in a relaxed and comfortable environment. We seek to ensure that patients and their carers are welcomed in a courteous and considerate manner, respecting privacy and maintaining confidentiality at all times.
The practice accepts the patients’ rights to:
*An administration charge will be made. Certain details may be withheld if your GP believes this is in your best interests. You will be told if this is the case.
Where possible, a clinician must be satisfied that a patient understands and consents to a proposed treatment, immunisation or investigation. This will include the nature, purpose, and risks of the procedure, if necessary by the use of drawings, interpreters, videos or other means to ensure that the patient understands, and has enough information to give ‘Informed Consent’.
Everyone aged 16 or more is presumed to be competent to give consent for themselves, unless the opposite is demonstrated. If a child under the age of 16 has “sufficient understanding and intelligence to enable him/her to understand fully what is proposed” (known as Gillick Competence), then he/she will be competent to give consent for him/herself. Young people aged 16 and 17, and legally ‘competent’ younger children, may therefore sign a Consent Form for themselves, but may like a parent to countersign as well. For children under 16 (except for those who have Gillick Competence as noted above), someone with parental responsibility should give consent on the child’s behalf by signing accordingly on the Consent Form.
Chaperones can be used in consultations if needed. You should be offered a chaperone for any intimate examination (such as those of the breast, genitalia or rectum) but can decline. This should remove the potential for misunderstanding. However, there will still be times when either the clinician, or the patient, feels uncomfortable, and it would be appropriate to consider using a chaperone. Patients who request a chaperone should never be examined without a chaperone being present. If necessary, where a chaperone is not available, the consultation / examination should be rearranged for a mutually convenient time when a chaperone can be present.
We expect that:
We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour and may be asked to leave the practice premises. In extreme circumstances the police will be called. We may exercise our right to take action to have the person removed, immediately if necessary, from our list of patients.