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Receptionist (Patient Services Team)

Salary:

Negotiable

Hours:

27 hours/week

Contract type:

Fixed term

Application deadline:

9/4/21

Job overview

Due to maternity leave, Amicus Health at Clare House Surgery in Tiverton are looking to recruit a member of the Patient Services Team, working across Reception and Administration.

Although experience within healthcare would be an advantage, team players with a can-do attitude and great customer service skills are most important as training will be provided.

Duties include but are not limited to working on the Reception desk to assist patients face to face, taking telephone enquiries and bookings, and working with the clinical teams to ensure patient care is at the heart of all we do.

We are recruiting for 27 hours per week, and the current shift pattern is 08:30 to 18:30 on Monday, 08:30 to 13:30 on Tuesday, 08:30 to 13:00 on Wednesday,14:00 to 18:30 on Thursday and 08:30 to 13:00 on Friday.

Flexibility to support periods of increased demand, including covering annual leave and sickness would be appreciated.

This is a fixed term position lasting 6 months.

Main duties of the job

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

To manage and keep tidy the waiting areas and the practice opening and close down processes as required.

Person specification

Qualifications

Essential

Desirable

Experience

Essential

Desirable

Skills

Essential

Desirable

Personal Qualities

Essential

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